State and federal laws require anyone excavating to contact every potentially affected operator of underground facilities before starting to dig. North Carolina requires two business days notice and South Carolina require three business days notice, excluding weekends and holidays.*
One easy phone call to 811 quickly begins the process of getting underground lines marked. Local One-Call Center personnel will notify affected utility companies who then send a crew to mark underground lines for free.
Simple digging jobs can damage utility lines and disrupt vital services to an entire neighborhood, harm those who dig and result in expensive fines and repair costs. Marked lines show those who dig the approximate location of underground lines and help prevent undesired consequences. Knowing where underground utility lines are buried before each digging project begins helps to prevent injury, expense and penalties. The depth of utility lines may vary and multiple utility lines may exist in one area. (Based on information from Common Ground Alliance, North Carolina One-Call Center, South Carolina Palmetto Utility Protection Service
Who to call
North Carolina One-Call Center: 811 or 1-800-632-4949
South Carolina Palmetto Utility Protection Service (PUPS): 811 or 1-888-721-7877
*The NC and SC call centers generally operate between 8:00 a.m. to 5:00 p.m. EST, Monday through Friday, excluding holidays.
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